Frequently Asked Questions

Help/ Support for GBM Bookshop

If you are having an issue with our websites or products, please read the help page below. If your questions has not been answered then feel free to use the contact us page to write and ask for help.


Question: How do I download my Ebooks or MP3 audio files after purchasing them?

Answer: You can download your purchases at any time by going to the My Books page. This page can be found on the right side of the website or by going to the My Account link on the top right of the website.

The download links for your purchase can also be found in the invoice that is sent to you via email after the purchase is complete. You just need to click the title of the product in the invoice which is a link that takes you to the download page for that item.

Question: How do I download my ebooks or MP3s if I don’t have the invoice anymore or did not receive it?

Answer: Go to the “My Account” link on the top of the website. There you can find the following links:

Redownload Your Books – Takes you to the “My Books” page
Orders/Invoices – Lets you view all your orders with us.

Question: How do I read my Ebooks?

Answer: Each ebook is available to download in 3 formats. PDF, ePub and Mobi. These are different files for viewing on different devices.

The PDF file can be read on any device that has a PDF Reader and is the most common version.

The ePub File can be read using any app on your mobile device that reads ePub files, or it can be read on a Nook reader.

The Mobi file is for Amazon Kindle and can be read on a Kindle or any device that has the Kindle App.

Question: How do I listen to my MP3 Audio files?

Answer: MP3 Audio files can be played on any device that supports MP3s, such as your Computer, iPhone, Android, or tablet device. They can also be put on a CD or a USB Stick for listening in the car or through any device that can handle these options.

Most devices will have an option to save the file, however it is up to you to figure out how you would put the MP3 on the device of your choice. We simply offer the link to the MP3 online for you to save/download it.